Please note that the Conflict Resolution and Mediation Support Service (SARCM) will be closed from July 26 to August 17, 2025, inclusively. Have a great summer and see you soon.
Conflicts are a part of life.
We all experience conflicts at some point, but how we react makes all the difference. If you feel the need for external help, you can call on Trajet’s citizen mediation service.
Created in 2010, this free and confidential service is offered by volunteer mediators who have been trained by Trajet. It is intended for people who are struggling to deal with a conflict and who want to actively participate in finding a solution. These conflicts are varied in nature and include neighbour relations, cleanliness, noise problems, and verbal and physical altercations, among others.
Choose mediation!
To contact our mediation service,
call (514) 521-2000, ext. 245,
leave a message.
A mediator will return your call as soon as possible.
Or with this form :
Montreal Citizen Mediation Service
Citizen Mediation – By Citizens, For Citizens
In choosing mediation, you give yourself the chance to re-establish dialogue with a neighbour, a brother, or a friend. Any conflict creates anxiety and stress and affects the quality of life of all parties. Mediation is the chance to quell these negative emotions and to live together better.
Mediation allows you to:
- avoid recourse to the traditional legal system;
- empower yourself to change the situation;
- re-establish communication;
- make each party’s point of view known;
- become aware of new information about the other party, and vice versa, and to relieve anger;
- establish each party’s responsibilities;
- put a difficult situation behind you;
- feel safer;
- improve the relationship;
- lessen the negative impacts of the event by reducing anxiety, regaining confidence in yourself, and improving your quality of life.